Shipping policy
Free shipping
Shipping is free on every order to every destination available at checkout. Bo makes, packs and ships every order himself from Texas.
Processing time
Orders are processed Monday–Friday, excluding public holidays. Most orders leave within 1–3 business days.
Delivery time
After your order ships, delivery usually takes:
- United States: 3–18 days, depending on the item
- United Kingdom, Canada, Australia and New Zealand: 6–18 days
These are estimates, not guarantees. Holidays, customs checks, weather and carrier delays can add time.
Tracking
You'll get a tracking number by email when your order ships. If you don't receive one within 7 business days of ordering, please contact us.
Customs, duties and taxes
Orders outside the United States may be subject to import duties or taxes set by the destination country. Unless checkout shows them as included, these charges are paid by the buyer on delivery.
Delivery confirmation
The carrier's "Delivered" scan confirms delivery to the address you entered. If you can't find a package marked as delivered, contact us within 48 hours and we'll help you look into it.
Address accuracy
Please check your shipping address at checkout. We can't guarantee changes after an order has been processed. A wrong or incomplete address can cause delays or failed delivery.
Damaged or lost parcels
- Damaged: contact us within 7 days of delivery with your order number and photos or video of the damage. We'll send a replacement or refund.
- Lost: if tracking hasn't updated for 7 business days in a row, contact us and we'll investigate with the carrier.
Contact
Questions about shipping? Reach us through the contact page or email eagle@bosgarage.shop.